Elements of Artificial Intelligence in Work Processes
Info utili
The "Elements of Artificial Intelligence in Work Processes" course, aimed at local business staff, is a 15-hour program designed to introduce the practical use of Artificial Intelligence (AI) and ChatGPT in daily business activities. The goal is to provide concrete tools to improve efficiency, communication, automation, and data analysis, integrating AI into work processes in a safe and responsible manner.
The course is divided into six main modules:
• Introduction to ChatGPT and generative AI – Understanding how AI works, the benefits for businesses, and the main areas of application, from internal communication to data management.
• Automation of repetitive tasks – Automatically creating emails, reports, meeting minutes, and supporting daily activity planning.
• Optimizing communication and customer service – Implementing intelligent chatbots, rapidly managing customer requests, automatically generating FAQs, and providing multilingual translations.
Creativity and problem-solving support – Generating ideas for marketing and social media, preparing presentations, and providing strategic support in addressing organizational issues.
Data analysis and process optimization – Creating analytical models, automatically synthesized reports, and providing support in interpreting complex data for more effective decisions.
Security and best practices in using ChatGPT – Data protection, managing risks related to AI misuse, and strategies for responsible use and compliance with corporate regulations.
Teaching methodology:
The course includes theoretical lectures, practical examples, and guided exercises. Participants will acquire concrete skills to integrate AI into business processes, improving productivity, creativity, and service quality.
Course duration in hours: 15
Course language: Italian
Delivery method: Lectures/labs
Minimum number of participants Participants: 5
Registration fee: free
For information and registration, please write to: unibiella@cittastudi.org